Streamyx is a high-speed broadband Internet access service which provides 'always on' connection to the Internet with speed/bandwidth from 384kbps up to 4Mbps. With the high-speed connectivity/bandwidth, the service is ideal to support most broadband application such as, Web Hosting, video streaming, e-commerce, distance learning and others.
2. What is "always-on" connection?
"Best effort" describes a service that is provided without any service level assurance. Streamyx subscribers should receive at least 70% of the subscribed speed within TM domain & subject to certain factors (Please refer to FAQ No. 36). If the speed falls below 70%, TM will investigate it as a fault and restore the connection accordingly. Subscribers who need a 1:1 service and exclusive access to their bandwidth should go for Internet via leased line.
6. How to subscribe to Streamyx?
8. Can I subscribe to Streamyx online?
Yes. To apply for Streamyx via online:
- The applicant must be the owner of the telephone line and;
- Not being black listed by TM
* Customer is requested to visit the nearest TMpoint or Clickers if they do not comply with the above pre-requisite requirements.
14. What happens if I receive a call while accessing the Internet?
You can answer the call as a normal telephone call. The Internet access service will not be interrupted as your telephone set is connected to a microfilter, which separates voice and data signal. The above condition is applicable for ADSL subscriber only. SDSL does not support telephony.
15. What is the Streamyx minimum subscription period?
Minimum subscription period is 12 months for all packages except with modem rental and other promotion packages. If you terminate your account within the Minimum Subscription Period, you shall be responsible for fees chargeable for the service on the remainder of the Minimum Subscription Period.
17. What are the differences between ADSL and SDSL?
ADSL stands for Asymmetrical Digital Subscriber Line. It allows you to simultaneously access the net and use the phone or fax (at the same time). SDSL stands for Symmetrical Digital Subscriber Line. The difference between ADSL and SDSL is; ADSL has a different upstream and downstream data transfer rate (upstream higher than the downstream) whereas SDSL offers the customer a symmetric upstream and downstream bandwidth to the customer (eg. 1.5Mbps SDSL package offers the customer 1.5Mbps downstream speed as well as 1.5Mbps upstream speed). Technically, SDSL also does not allow voice/fax (PSTN) over the same copper.
18. What are the differences between xDSL connection and Dial-up connection?
xDSL does not dial to public switch telephone exchange, it connects the customer direct to the Internet. It is fixed to the telephone number which you provided when you apply for the service. In contrast, dial-up modem can be used at any premises to log to Internet.
19. What are the differences between xDSL technology and ISDN?
ISDN allows you to have many different digital features, such as PABX and digital fax. ISDN requires you to have a special telephone line (i.e. you have to do a new wiring) while xDSL does not (it uses the existing copper line at your premise). ISDN is a dial-up service while xDSL is a always-on connection. Also there are wide ranges of bandwidth available for xDSL (ranging from 384kbps to 4Mbps) compared to ISDN which only have limited range of bandwidth.
20. What are the differences between xDSL and Leased Line?
Leased line let users connect from point to point without sharing the channel with other Internet users and also without restrictions to the distance. Thus leased line offers a better security with the service typically ranging from 64kbps to 2Mbps. Leased line is very expensive compared to xDSL. xDSL is however easier to install at the customer premises. xDSL is categorized as best effort service while leased line is premier or guaranteed bandwidth service.
21. What is the minimum PC requirement needed to apply for Streamyx?
For MAC OS computers you need to have a Power PC Macintosh with system 7.6.1 or later 32 Mb RAM, 10 Mb of free hard disk space, Ethernet port, Mac OS X version 10.1.2 above only (Note: Lower version are not supported at the moment) Also of course, you need to have an active telephone line to connect to the Streamyx modem.
22. Do I need a special modem?
23. Do I need to purchase a modem?
26. Do I need additional wiring at my house / office?
27. Do I need to install a network card?
29. If my neighbour has subscribed to Streamyx, can I get Streamyx too?
33. How do I install Streamyx?
You will be provided with a Streamyx Self Installation CD to assist your Streamyx installation. However, should you require assistance from our installer, a fee of RM88 is chargeable.
b) With modem package
Our installer will contact you for an appointment. You need to ensure that all equipment requirements are fulfilled before the installation. An installation fee of RM88 is chargeable. Alternatively, you can opt for Streamyx In-A-Box for self-installation.
34. What is the mailbox space/capacity allocated for Streamyx user’s e-mail?
36. Will I enjoy fast speed at all times?
Streamyx download and upload speed varies and is dependant on the following factors:
- Location of website - user may experience slow response from international websites.
- Capacity of visited web server - some web servers cannot cope with huge traffic demand from users. In addition, some sites restrict download speed of their users to ensure fair level of service among them.
- Network congestion - high level of traffic at peak times causing some slowdown.
- Running other application simultaneously - using other application (e.g P2P) at the same time can degrade download performance..
37. What is a 'contention ratio'?
38. What is Peer-to-Peer (P2P)?
Streamyx maximum download and upload speed is not guarantee for P2P or any international traffic connection. TM’s policy had restricted and enforced the P2P regulations to avoid heavy congestion for Malaysia Internet cloud. Currently P2P is consuming greater bandwidth than other normal Internet applications (e.g. web browsing) for Malaysia’s local internet cloud.
39. Will I enjoy fast speed for P2P?
In data communications, a kilobit is a thousand bits, or 1,000 bits. It's commonly used for measuring the amount of data that is transferred in a second between two telecommunication points. Megabit per second is usually shortened to Mbps.
Normally lowercase "b" will be used to distinguish between bits (b) and bytes (B). When used as a measurement of network data transfers, or throughput, always assume the word is bits (b) first.
In Data storage, and when describing Memory size, a Kilobyte is 210, or 1024 bytes. Because of binary computer architecture and memory address boundaries, bytes are always some multiple or exponent of two. In addition 1 byte (B) is also equal to 8 bits (b).
Normally many files transfer applications use Byte (B) to measure the size of the data or files need to be transferred. Therefore during the transmission of the files it will indicates the size of the files or data being transferred as Kilobytes per second or KBps. This will translate to the network data transfers, or throughput in kbps by multiplying the data being transferred in Kilobytes per second with 8.